YUBGZ handles custom rug inquiries through WhatsApp or email. The steps below explain how a request moves from room details to written specification, sample discussion, production and delivery coordination.
Start the thread
Send a hello, a photo, or a question. A YUBGZ representative reviews the inquiry and replies through the selected contact channel during business hours.
Dimensions, ceiling height, lighting, the rest of the palette. Phone photos and rough sketches are perfect.
We propose two or three directions. You react. We refine. No commitment yet.
We send a written project sheet covering fiber, weave, dimensions, palette, finishing, lead time, and price. Approve to begin.
A 25 × 25 cm sample ships first. Once approved, full-size weaving begins with a named artisan team.
We coordinate freight, customs and white-glove delivery. Installation support included in any major city.
We check the rug in situ, trim any settling fibers, and hand over a written care sheet. The contact record remains available for reasonable project follow-up.
Most projects begin with a single phone photo. Send yours when you're ready.
Inquiry details sent through WhatsApp or email are used to understand your rug requirements and respond to your request. Review our Privacy Policy and Terms.
YUBGZ is a rug and carpet information and custom inquiry website operated from Hong Kong. Product details, material choices, lead times and pricing are confirmed in writing for each inquiry before an order is accepted.